Many of you will have noticed quality issues with your CAM geocoins. We are aware of these issues and have been coordinating efforts with Cache Advance to resolve them. We apologise for the continued frustration and thank you for your patience as we work to make this right.
Here's a note from Cache Advance:
Here's a shortened URL for the form in case you need to fat-thumb it: goo.gl/J5rhvaCache Advance wrote:Cache Advance stands behind our product, and if you find what you are holding in your hand unacceptable, we will have it remade for you at no cost. We will require information to do so which can be provided by going to this site: https://goo.gl/forms/8xT0qmG6YIzDJQPP2. The deadline to provide this information is January 15, 2018.
The online Replacement Form will ask you to enter your first and last name, caching name, e-mail and shipping addresses, coin type, and the tracking number from the coin. You do NOT have to return your defective coin in order to have it replaced. Your replacement coin will bear the same tracking code as your defective one, so you can go ahead and activate it if you like. By submitting the form, you agree to destroy the defective coin upon receipt of the replacement. Under no circumstances should you keep the defective coin or accidentally release it into the wild as a proxy because no one would ever know and your conscience would weigh heavily upon you. Again, the deadline to submit the Replacement Form is January 15, 2018.
Before submitting your replacement request, it would be a good idea to test the code to make sure you've read the alphanums correctly. You can do this by entering your code into https://www.geocaching.com/track/ (You should get the "Congratulations on your Trackable purchase!" page if it's correct and the "No results were found for your search" page if it's not.)
There were three coin types produced this year. The Replacement Form includes images of each coin type to help you determine which is which.
- Standard Edition (SE) Black Nickel
These were the coins earned by completing CAM and attending the picnic. They were also available for purchase to those who couldn't attend the picnic or who desired an extra.
- Limited Edition (LE) Antique Bronze
These coins were available for purchase only. They were struck in bronze with an antique finish and featured glow enamel on the front side.
- Extra-Limited Edition (XLE) Antique Silver
These coins were not available for purchase. They were awarded to the CAM hiders in appreciation for their invaluable contribution to CAM 2017. (Cache Advance has a list of these codes, so don't bother trying to pull a fast one.)
Note to CAM hiders:
Every single XLE coin was enamelled incorrectly. They're all missing the black background on the front side. (Note that the photo you will see on the Replacement Form depicts test samples which contained a few errors (the cache container bottoms and the triangle in the Wherigo icon should be white, not black). Those errors were corrected, so the coin you received has the containers and Wherigo icon colored correctly.)